Cancellation & Refund Policy

1. Overview & Core Principles

At Cureza - The Studio of Design, we dedicate senior design strategists, UX architects, and full-stack engineers to every engagement upon contract execution. Because our work involves custom creative design, bespoke code, and dedicated personnel allocation, refunds are processed according to the specific project phase and completed deliverables.

2. Initial Project Retainers & Upfront Deposits

Before commencing design discovery, wireframing, or sprint planning, Cureza collects an initial project retainer deposit (typically 50% of the contract total).

• Prior to Work Initiation: If a cancellation request is received in writing within 48 hours of invoice payment AND prior to any project kickoff or design discovery work, a 90% refund of the deposit will be issued (less 10% administrative & payment gateway processing fees).
• After Work Initiation: Once project discovery, research, wireframing, or architecture work has begun, the initial deposit becomes non-refundable to cover expended billable agency hours.

3. Milestone-Based Project Refunds

For multi-stage engineering engagements structured around milestone payments:

4. Non-Refundable Items & Third-Party Expenses

The following costs incurred by Cureza on behalf of the client are strictly non-refundable under all circumstances:

• Third-party software, commercial font licenses, plugin purchases, or stock media assets bought specifically for the project.
• Cloud hosting fees, domain registrations, SSL certificates, or API service subscriptions.
• Completed SEO audits, market research reports, or brand strategy documentation already delivered.

5. Client-Initiated Cancellations

Clients may request project cancellation at any time by providing a formal written notice to info@cureza.in. Upon receipt of written notice:

• Cureza will immediately cease all active work on the project to limit further billable hours.
• We will calculate final billable work completed up to the date of notice.
• All completed design assets, wireframes, and source code produced up to the paid balance will be delivered to the client.

6. Agency-Initiated Cancellations

In the rare event that Cureza must initiate project cancellation due to unforeseen technical constraints, conflict of interest, or breach of agreement by the Client:

• If cancelled due to Cureza operational decisions, a 100% full refund will be issued for all unfulfilled contract work.
• If cancelled due to Client non-responsiveness (exceeding 30 consecutive calendar days without feedback or milestone approval), the project will be archived, and remaining deposits retained as an administrative fee.

7. Refund Processing & Payment Timelines

Approved refunds will be processed within 7 to 14 business days from the date of formal refund approval. Refunds will be issued via the original payment method (Bank Transfer, UPI, Credit/Debit Card, or International Wire).